Support
We are a small team and we read every message that comes in. If something is not working or you are not sure how a feature works, write to us and a person will answer you.
Contact us
Email info@myprechart.co.
We reply within one business day. Including your account email, the visit type you were working on, and what you expected to happen helps us answer on the first reply.
Common questions
How does the free trial work?
You start with 30 free narrative generations. After you use all 30 you receive one free bonus note every 24 hours. The bonus note does not accumulate — it resets each day. You can upgrade to an Individual plan for unlimited notes at any time.
Where is my clinical data stored?
Clinical documentation you create is stored locally on the device you are working on. It is not retained on our servers. When a note is generated, the information you entered passes through our processing service in memory only to produce the narrative, and is not written to a database or kept in logs.
What happens to my notes if I lose my device or delete the app?
Because notes live on the device, they are gone. Deleting the app, clearing browser storage, or losing the device removes that documentation and we cannot recover it for you — we never had a copy. Copy each finished narrative into your agency's system before you leave the visit, and keep the device locked with a passcode or Face ID.
How do I use my agency template?
Go to Settings, tap Templates, select a visit type, and paste your agency template into the text field. Type the words insert narrative exactly where you want the generated note to appear. Save, and all future notes for that visit type will use your template format.
If you would rather we set it up, email us your template and we will configure it for you within 24 hours at no charge.
Why does my note not match my agency format?
Your agency template may not be set up yet — add it under Settings, then Templates. If your template is already saved and the format still looks wrong, email us a description of the issue so we can fix it.
How do I cancel my subscription?
It depends on where you subscribed.
If you subscribed inside the iPhone or iPad app: your subscription is handled by the App Store. Open the Settings app on your device, tap your name at the top, tap Subscriptions, choose MyPrechart, and cancel there. Cancelling and updating your payment method are both done from that screen.
If you subscribed on our website: open Billing while signed in and manage or cancel your plan from there. If you cancel, we will offer you a short free extension before the cancellation is processed.
What visit types are supported?
Seven: Routine Skilled Nursing Visit, Start of Care, Recertification, Resumption of Care, Discharge, Telecom, and PRN. Narratives are structured around Medicare home health documentation elements, and the licensed clinician reviews and approves every note before it enters a clinical record.